Customer Support Engineer

Competence

Be orderly, organized, results-oriented, quickly responsive, and able to coordinate work. Must handle advanced technology tools (spreadsheets, worksheets, etc.). Be competent, based on appropriate education, training, or experience in overall performance.

• Proficient with Microsoft Office Suite
• Working knowledge of SMT Equipment, PLC programming, and electrical/mechanical aspects of automation
• Able to effectively work with the customer
• Excellent communication skills and team collaboration
• Highly analytical
• Travel as needed (national and international)
• Willing to work overtime as needed
• Physical demands are representative of those an employee will encounter while performing the functions in a typical office and manufacturing environment.

Qualifications/Experience Requirements

• High School diploma or equivalent.
• Ability to travel
• Mechanical, electrical, and software skills are a must.
• Five or more years of experience in manufacturing and automation
• Customer support preferred
• Experience using CAD and CAM software preferred

Functions & Scope

• Receive direct service calls from customers.
• Troubleshoot, diagnose, and restore function to non-functioning components including servos, sensors, and control components. 
• Conduct preventative maintenance on existing automation equipment.
• Install, maintain, and replace automation systems at key points in the production process.
• Provide customer training.
• Plan and schedule service trips.
• Issue quotes to customers.
• Log equipment usage, parts replacement, and scheduled maintenance to ensure maximum functionality.
• Periodically report to leadership regarding automation capabilities and status.
• Develop and maintain customer relationships and communicate equipment status often to the customer.
• Generate service reports for the customer and management.
• Follow all procedures and work instructions as defined in the ISO 9001 Quality Management System.

What We Offer

Salary for this position will be commensurate with experience and qualifications. Benefits, including healthcare, retirement plans, and paid time off, will be discussed during the interview process.

Location

This position is based in Alpharetta, GA, USA, with travel throughout the North American region as required.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter highlighting their relevant skills and experience to Greg.Killough@ipte.com. Please include “Customer Support Engineer” in the subject line. We thank all applicants for their interest, but only those selected for an interview will be contacted.

IPTE, LLC a subsidiary of IPTE Factory Automation N.V.is a worldwide supplier of automation solutions for the electronics, consumer goods, telecommunications, new energy, automotive and e-mobility industries. IPTE develops high quality turn-key custom automation equipment for the industries we serve as well as automation systems for the manufacturing, testing and handling of components in the printed circuit board industry.  The company has been serving customers for more than 30 years with 900+ employees working in Europe, the Americas and Asia.  IPTE has engineering and production locations in 14 countries which uniquely positions the company to serve our customers worldwide

IPTE, LLC is an equal opportunity employer.  At IPTE, LLC we are committed to attracting and retaining a qualified and diverse workforce.  All qualified applicants will receive consideration for employment.